Concept 05Home servicesSample concept — not a real client project

AI phone receptionist

A voice agent that answers every call for an HVAC and electrical company, books jobs into the schedule, and passes emergencies straight to an on-call technician.

Electrician in a hard hat installing wiring

INDUSTRY: Home services
TECHNOLOGIES: Twilio Voice
Realtime speech API
LLM tool calling
Node.js
Field-service API
Postgres
TIMELINE: 8 weeks

THE CHALLENGE

Calls after 5pm and during busy mornings went to voicemail, and most callers who reached voicemail booked with a competitor. The office team couldn’t cover every line without adding headcount.

WHAT WE BUILT

A phone agent built on real-time speech, with tools to check technician availability, quote standard call-out fees and book appointments in the field-service system. Emergencies, upset callers and anything unusual transfer to a person, and every call lands in the CRM with a transcript and summary.

OUTCOMES

Every call answered, day or night, within two rings
41% of after-hours calls end in a booked appointment
Office staff read a two-line summary instead of replaying voicemails

GALLERY

Finger adjusting a digital thermostat on a wall

Electrician testing an electrical panel with a multimeter

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